CORONAVIRUS (COVID-19) PREPAREDNESS: ASSURANT INTERMEDIARY UPDATE AND WHAT YOU SHOULD KNOW

To our Adviser’s and Partner’s

We hope that you, your family and friends are all well.

As a valued client, we wanted to update you on the actions we’ve taken to date in response to the global outbreak of COVID-19 – which has now been characterized as a pandemic by the World Health Organizations (WHO). We are continually assessing what, if any further action, is necessary. At Assurant, we are committed to safeguarding your business and the wellbeing of our teams supporting your business.

Even during these uncertain times, we are confident that we will be able to maintain our high service levels but we are experiencing high call volumes at this time. We would ask wherever possible and on non-urgent queries that you use our dedicated Adviser email address and we will look to respond within 48 hours.

In addition to our head office, you can of course also contact your regional Business Development Manager who will also assist with any queries.

Our Executive Crisis Management Team with representation from Security & Risk, Operations, Human Resources, IT, Communications and Facilities continues to meet daily to review data and enact components of our BCP if necessary. We are constantly assessing new information as it becomes available and responding as appropriate.

We will keep you informed whenever possible on any updates or changes but please do us know if you have any concerns or questions.

We hope your businesses continue to work well during this difficult time; keep well and keep safe.

Kind regards

Richard Miles
Director of Assurant Intermediary